Mercury Insurance Customer Portal
Services
Product Design, Strategy, UX Research, Design System
Services
Product Design, Strategy, UX Research, Design System
Services
Product Design, Strategy, UX Research, Design System
Tools
Figma, Axure, Jira
Tools
Figma, Axure, Jira
Tools
Figma, Axure, Jira
Mercury's customer portal was limiting users' ability to make changes to their vehicle and driver information, resulting in overwhelming customer support calls. To address this issue, our team was tasked with creating a solution that would allow users to make these adjustments on their own, without the need for customer support.
Mercury's customer portal was limiting users' ability to make changes to their vehicle and driver information, resulting in overwhelming customer support calls. To address this issue, our team was tasked with creating a solution that would allow users to make these adjustments on their own, without the need for customer support.
Mercury's customer portal was limiting users' ability to make changes to their vehicle and driver information, resulting in overwhelming customer support calls. To address this issue, our team was tasked with creating a solution that would allow users to make these adjustments on their own, without the need for customer support.
Our solution aimed to make the process of editing and adding information to their policies as easy and intuitive as possible. By implementing a user-friendly interface and providing clear instructions, we were able to empower users to manage their policies on their own. This, in turn, reduced the number of customer support calls, freeing up resources for other critical tasks.
Our solution aimed to make the process of editing and adding information to their policies as easy and intuitive as possible. By implementing a user-friendly interface and providing clear instructions, we were able to empower users to manage their policies on their own. This, in turn, reduced the number of customer support calls, freeing up resources for other critical tasks.
Our solution aimed to make the process of editing and adding information to their policies as easy and intuitive as possible. By implementing a user-friendly interface and providing clear instructions, we were able to empower users to manage their policies on their own. This, in turn, reduced the number of customer support calls, freeing up resources for other critical tasks.
Projects
Other Projects
Other Projects
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Got questions or want to see more of my projects? Feel free to reach out—I'm open to walk you threw my working files and share my process.
Reach out anytime
Let’s Stay Connected
Got questions or want to see more of my projects? Feel free to reach out—I'm open to walk you threw my working files and share my process.
Reach out anytime
Let’s Stay Connected
Got questions or want to see more of my projects? Feel free to reach out—I'm open to walk you threw my working files and share my process.